Teshome Feleke Eshete

Head of Customer Service, Warehouse and Logistics
April 10, 1977

About Candidate

Dear Sir,

As you can witness it from my enclosed CV profile and my credentials. I have prudent skills and rich experiences. I have a BA degree in Business Administration, from AAU, School of Commerce and an MBA in Finance from same Addis Ababa University, Faculty of Business & Economics. In my attested experiences I have the following senior managerial role in my company called Diageo Ethiopia. Needless to add, in my stay with Diageo Ethiopia; at different time, I have successful lead, manage, and sustain the following responsibilities:

I. Since 2019, till to date: – I have been assigned to Lead the Customer Service & logistic Department. This department has four divisions:

o Lead warehouses:  Both inbound and outbound warehouses sections

o Lead Logistics & transport division

o Lead Custom & duty clearing Division.

o Lead the OTC: Order to cash and sales order administration section.

o Closely work and support S&OP: Demand planning

I.  From 2018 to 2019: – I have been assigned to the role of Governance Head.

o Lead the Corporate Governance, Business Risk and Control sections.

o Lead Internal and External audit section: Oversee, both the Internal as well as global and/or external audit session as well as programs.

o Lead Quality Assurance, Health, and Safety section.

o ERP System control and support section covering the Ethiopia market considering the Global standard way of work and protocol.

o Lead and manage the Organizational structural change considering the Global framework.

o Lead and manage the company strategic plan, budget, and policy as per the global Corporate Governance standard and develop, monitor all the market Work procedures and SOPs.

II.  During 2017-2018: – Lead SAP| ERP digital Technology Implementations project. It was an SAP |ERP system end to end implementation to Ethiopia market | Meta Abo Brewery.

III. From 2015 -2017: – Lead both the Quality Assurance and Risk Management | All the in-house Quality Assurance and Control laboratories| and the Environmental Quality Management Systems | EQMS|.

 

Meanwhile, Key reasons why you prefer me for this role are as in below:

1. I have a master’s degree, MBA in Finance, and BA in Business administration both from known University, AAU.

2. I have attested experiences and diversified global skills on:

a. Head of Customer Service:

· Warehouse & Inventory Operation, Logistics & Transport, Customs Import-Export.

b. Head of Governance, Compliance, Risk and Control:

· Governance, Compliance, Risk, Control Audit on business end to end, and Budgeting & Financial KPIs working as senior and top leadership roles.

· Occupational Health and safety, Environmental Health protection and ERP|SAP System and Quality System management.

· Quality Assurance and Risk management.

3. I have strong and humble business development experiences for I have worked as Internal auditor, as a role of Corporate Governance and Control, change manager, under international multicultural ecosystem.

4. Exceptional written and oral communication skills, with strong demonstrated ability to convey complex ideas in a clear, direct, and lively style

5. Ability to work independently, operate under pressure, manage multiple tasks, deliver time sensitive, high-quality work, and meet team objectives.

6. I have certification on:

a. ISO Certifications: ISO 9008:2008 Certification; ISO 9008:2015 Certification ISO14001:2005; FSSC22000 Certification

b. ERP|SAP Certifications: Advanced power user Certification on ERP|SAP software program. T-Mobile TMS Training.

c. CFI Financial Global Certifications:  Advanced Global Certificate on Corporate Finance Fundamental; Advance diploma in International Finance; and Certificate on ERP Deployment and Governance-Power BI.

7. I am certified lead Auditor in Corporate Business Operation end to end.

8. I have attested Digital system implementation like ERP | SAP and corporate strategic risk governance’s skills and experiences.

9. I have worked as Advisor of country policies and strategy formulations.

10. I have strong skills and experiences to build workable and complaint relationships with federal as well as local governmental bodies. Worked with the office’s representatives under the following offices: |ERCA |, | EFMACA |, |ESA |, |MoA|, MoT|, and other Federal and local offices.

11. I am easily coach-able and reasonably flexible to manage the hard-environmental situations.

12. Finally, I have an easy, coach-able attribute that effortlessly adapts to a new environment and team up to any of the existing work forces.

Finally, I am looking forward to hearing from you for further disclosures of all my skills, expertise, and knowledge to support and unleash the competency demand you have in this role.

NB: I can be approached either with the email:  saptesh1001@gmail.com.  And/or with phone: +252911716079/ +251935998292.

Best regards,

Teshome Feleke

Location

Education

M
MBA 2022
Addis Ababa University Faculty of Business and Economics

Graduated with CGPA of 3.76 and Very Good Thesis scoring

B
BA in Business Administration 2010
Addis Ababa University, School of Commerce

Graduated with CGPA of 3.24 Distinction

Work & Experience

H
Head of Customer Services, Warehouses, and Logistics September 1, 2018 - January 30, 2023
Diageo Ethiopia Meta Abo brewery SC.

Dear Sir, As you can witness it from my enclosed CV profile and my credentials. I have prudent skills and rich experiences. I have a BA degree in Business Administration, from AAU, School of Commerce and an MBA in Finance from same Addis Ababa University, Faculty of Business & Economics. In my attested experiences I have the following senior managerial role in my company called Diageo Ethiopia. Needless to add, in my stay with Diageo Ethiopia; at different time, I have successful lead, manage, and sustain the following responsibilities: I. Since 2019, till to date: - I have been assigned to Lead the Customer Service & logistic Department. This department has four divisions: Lead warehouses: Both inbound and outbound warehouses sections Lead Logistics & transport division Lead Custom & duty clearing Division. Lead the OTC: Order to cash and sales order administration section. Closely work and support S&OP: Demand planning II. From 2018 to 2019: - I have been assigned to the role of Governance Head. Lead the Corporate Governance, Business Risk and Control sections. Lead Internal and External audit section: Oversee, both the Internal as well as global and/or external audit session as well as programs. Lead Quality Assurance, Health, and Safety section. ERP System control and support section covering the Ethiopia market considering the Global standard way of work and protocol. Lead and manage the Organizational structural change considering the Global framework. Lead and manage the company strategic plan, budget, and policy as per the global Corporate Governance standard and develop, monitor all the market Work procedures and SOPs. III. During 2017-2018: - Lead SAP| ERP digital Technology Implementations project. It was an SAP |ERP system end to end implementation to Ethiopia market | Meta Abo Brewery. IV. From 2015 -2017: - Lead both the Quality Assurance and Risk Management | All the in-house Quality Assurance and Control laboratories| and the Environmental Quality Management Systems | EQMS|. Meanwhile, Key reasons why you prefer me for this role are as in below: 1. I have a master's degree, MBA in Finance, and BA in Business administration both from known University, AAU. 2. I have attested experiences and diversified global skills on:  a. Head of Customer Service:  Warehouse & Inventory Operation, Logistics & Transport, Customs Import-Export. b. Head of Governance, Compliance, Risk and Control:  Governance, Compliance, Risk, Control Audit on business end to end, and Budgeting & Financial KPIs working as senior and top leadership roles.  Occupational Health and safety, Environmental Health protection and ERP|SAP System and Quality System management.  Quality Assurance and Risk management. 3. I have strong and humble business development experiences for I have worked as Internal auditor, as a role of Corporate Governance and Control, change manager, under international multicultural ecosystem. 4. Exceptional written and oral communication skills, with strong demonstrated ability to convey complex ideas in a clear, direct, and lively style 5. Ability to work independently, operate under pressure, manage multiple tasks, deliver time sensitive, high-quality work, and meet team objectives. 6. I have certification on: a. ISO Certifications: ISO 9008:2008 Certification; ISO 9008:2015 Certification ISO14001:2005; FSSC22000 Certification b. ERP|SAP Certifications: Advanced power user Certification on ERP|SAP software program. T-Mobile TMS Training. c. CFI Financial Global Certifications: Advanced Global Certificate on Corporate Finance Fundamental; Advance diploma in International Finance; and Certificate on ERP Deployment and Governance-Power BI. 7. I am certified lead Auditor in Corporate Business Operation end to end. 8. I have attested Digital system implementation like ERP | SAP and corporate strategic risk governance's skills and experiences. 9. I have worked as Advisor of country policies and strategy formulations. 10. I have strong skills and experiences to build workable and complaint relationships with federal as well as local governmental bodies. Worked with the office’s representatives under the following offices: |ERCA |, | EFMACA |, |ESA |, |MoA|, MoT|, and other Federal and local offices. 11. I am easily coach-able and reasonably flexible to manage the hard-environmental situations. 12. Finally, I have an easy, coach-able attribute that effortlessly adapts to a new environment and team up to any of the existing work forces. Finally, I am looking forward to hearing from you for further disclosures of all my skills, expertise, and knowledge to support and unleash the competency demand you have in this role. NB: I can be approached either with the email:  saptesh1001@gmail.com.  And/or with phone: +252911716079/ +251935998292. Best regards, Teshome Feleke