Airport Lounge Manager
Job Description
About the Company
Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don’t need to be from this industry, you do need to be passionate.
Our promise to you:
– We will respect and value your background and perspectives
– We will work together with integrity
– We will share our incredible pride for job, company and industry
What we ask of you:
– Bring passion to all that you do
– Listen, move fast and think innovatively
– Speak up, have ideas and share them
– Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we’ll make travel better.
Job Scope
Overall responsible for the operations and management of the day-to-day activities of the lounge/s. Ensure team members are trained competently and have the tools and equipment needed to carry out their job functions effectively. Ensure the highest standards of safety / security and quality service in accordance with the Company’s policy, local civil aviation, government legislation and international standards.
Job Responsibilities
- To be responsible for the proper running of the lounges of the Company.
- To plan, organize and manage operational functions in an effective and economical manner.
- To monitor systems implemented and ensure the regulatory requirements are adhered.
- To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team.
- To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework.
- To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience.
- To identify opportunities for co-marketing and PR leverage.
- To provide leadership to staff.
- To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To undertake other jobs assigned by supervisors from time to time.
Job Requirements
- Form 5 or above preferred
- Minimum of 8 years’ experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
- Good command of spoken and written in English.
- Service-oriented and a good team player
- Able to work under pressure with excellent time management
- Strong leadership, communication and interpersonal skills
- Shift duty is required
- Location – Airport