Administrative Assistant

Job Description

Job Description

Responsible for the independent delivery of profound administrative services in a local and a global context. Ensure service levels are delivered in line with site requirements.

-General administrative support:
-takes care of general administrative tasks and maintains the administrative processes also in case of absence of the line manager/team members.
-Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines and services that are specific to the department.
-Work processes in own area of responsibility: Supports optimization of current processes and/or introduction of new or modified processes.
-Handling of administrative projects tasks with clearly defined content and time limitations.
-Acts as a team member for administrative projects & manages the administrative part of special tasks.
-Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility. Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.)
-Plan and coordinate administrative procedures and systems and devise ways to streamline processes. -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
-Distribution of marketing samples (where applicable)

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum requirements

Minimum Requirements:
-1 to 2 year’s experience in a similar role

Education:
-Diploma or Bachelor of Business Management or the equivalent thereof

Languages:
-English
-Other local languages might be advantageous

-Collaborating across boundaries
-Proactive, thinking timely and decision making
-Effective communication and knowledge of the organization structures
-Systems knowledge and compliance