Front Office Administration Assistant

Job Description

Company Description

Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has more than 411,000 professionals all committed to becoming the standard of excellence of professional services firms.

Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities, and enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. All our professionals are united by our shared values, a set of core principles that guide our collective behavior. They set the expectations we have for one another and define how we, as stewards of Deloitte, should behave. They provide common ground to unite us across cultures and geographies. And, importantly, they help us to earn the trust and respect of our key stakeholders. Our shared values are: Lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.

Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises and the public sector; with offices in Kenya, Tanzania, Uganda and in the process of expanding our operations by re-opening an office in Ethiopia.

A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Ethiopia and within the East Africa market.

About The Division

The Administration and Security department is created to ensure that our internal and external clients experience and work in a secure, safe, hospitable and functional workplace.

What impact will you make?

At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues and our communities while you thrive in a dynamic culture of inclusion, collaboration and high performance. From professional development to leadership opportunities and career advancement, we empower our people to be their very best – because that’s how you make an impact.

Main Purpose of the Job

The incumbent will provide effective support to the administration function in Ethiopia while ensuring timely delivery of work in the allocated area.

What you will do:

• Ensure the reception area is well managed aligned with the departmental service level agreement;
• Receive clients and visitors and notify relevant department/staff member in a timely manner;
• Effectively handle client queries at the reception and channel them to the relevant department/staff;
• Keep an updated register of all letters, cheques and parcels received through the reception;
• Handle the switchboard professionally;
• Dispatch parcels in a timely manner through courier;
• Manage the newspapers and newspaper subscription for all eligible staff;
• Operate the franking machine and ensure timely franking of letters;
• Manage the administration emails and alert the business on any email that requires their attention; and
• Effectively and efficiently manage travel/ticketing.
• Take up any other administrative tasks as may be assigned from time to time.

Required Qualifications and Experience

• A Bachelor’s degree in Business Administration or related field.
• A Diploma in Front Office management is an added advantage.
• Minimum of 1-2 years working experience.
• Be an Ethiopian citizen or eligible to work in Ethiopia.

Additional Information

Technical competencies

• Good analytical skills
• Strong organization skills
• Demonstrated leadership skills
• Sound business acumen;
• Focus on quality and risk; and
• Well-developed computer user skills
• Basic knowledges of Skype/ Ms Teams/ Zoom, Microsoft & Outlook applications.

Behavioral competencies

• Excellent communication skills, both written and verbal.
• Effective interpersonal and relationship building skills.
• Adaptable, managing change and ambiguity with ease.
• Sound problem-solving ability.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.